Shipping Policy

Introduction

Welcome to NILI, where we strive to provide exceptional products and services to our customers across India. Our shipping policy is designed to ensure a smooth and efficient delivery experience for all our customers. Please take a moment to review our policy to understand how we manage and process your orders.

Order Processing

  • All orders are processed within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates are based on the shipping method selected and the destination address.
  • We offer various shipping options to meet your needs, including standard and expedited shipping.

Shipping Locations

  • We ship to all locations within India.

Shipment Tracking

  • Once your order has been shipped, you will receive an email with your tracking number.
  • You can track your order using the provided tracking number on the carrier's website.

Damages and Issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
  • We will evaluate the issue and make it right by offering a replacement or refund.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

Customs, Duties, and Taxes

  • NILI is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Stolen Packages

  • NILI is not liable for any products lost or stolen during shipping. If your order is lost or stolen, please contact the shipping carrier to file a claim.

Contact Us

Changes to Shipping Policy

  • NILI reserves the right to modify this shipping policy at any time. We encourage you to review it frequently to stay informed of any changes.

Acknowledgment

By placing an order with NILI, you acknowledge that you have read, understood, and agreed to this shipping policy.

Thank you for choosing NILI.